Roger Mukai
Charlotte, North Carolina, United States
842 followers
500+ connections
About
Hello! I'm Roger Mukai, a dynamic professional with a diverse skill set that includes…
Articles by Roger
Contributions
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How can you create a problem solving culture in your technical support team?
Create a Learning Environment: Foster an atmosphere where continuous learning is not only encouraged but actively supported. This can be achieved by establishing a dedicated learning space, both physical and virtual, where team members can access resources, attend workshops, and engage in collaborative learning. Emphasize Knowledge Sharing: Promote a culture of knowledge sharing by implementing regular team meetings, where individuals can present interesting challenges they've encountered and share solutions. Encourage experienced team members to mentor newer members, facilitating the transfer of knowledge and skills. Encourage Experimentation: Provide a safe space for your team to experiment with new ideas and solutions. i.e, a sandbox
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What can you do to ensure customer support agents follow conflict resolution best practices?
Training should also include internal self-service how-to and SOP documentation. Beyond just having documentation, you should train your agents on how to use and maintain the documentation to remain effective and accurate. You should regularly test your agent's ability to use the documentation and follow the processes.
Activity
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Professional or personal, achievements will bring happiness and gives some grip to go forward. I got a chance to participate in the VW polocup…
Professional or personal, achievements will bring happiness and gives some grip to go forward. I got a chance to participate in the VW polocup…
Liked by Roger Mukai
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Yesterday we launched The W Coaliton at Smart Cities Connect and our mission is to advance women in government and technology innovation through…
Yesterday we launched The W Coaliton at Smart Cities Connect and our mission is to advance women in government and technology innovation through…
Liked by Roger Mukai
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This week is the first in a new chapter for me. I've wrapped up an invigorating journey with Reltio - leaving behind a group of some of the…
This week is the first in a new chapter for me. I've wrapped up an invigorating journey with Reltio - leaving behind a group of some of the…
Liked by Roger Mukai
Experience
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Licenses & Certifications
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Ground Security Coordinator
Alaska Air Group and DHS
Issued Expires
Volunteer Experience
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Weekly Bike Mechanic Teacher
Durham Bike Co-Op
- 7 months
Education
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Honors & Awards
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Employee of the Quarter
Pactera US - Vancouver WA.
Awarded for my dedication and passion to the project and the team.
Organizations
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The Montana Anthropology Student Association (MASA)
Secretary, and Technology and Public Relations Chair.
-As Secretary, I coordinate and document the group operations. Keep an active presence within the greater community through social and printed mediums. And look for other ways to be involved with the community.
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Society for American Archaeology (SAA)
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Associated Students of the University of Montana. ASUM
Student at Large
-I sat on three committees: Budget on Finance, Outreach and Marketing, and Relations and Affairs. I was a voting member on each committee but not a voting member on the Senate floor. I was appointed as a Student Senator in December 2014, until I had to withdraw from school altogether due to financial reasons in February.
More activity by Roger
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An unexpected delivery! Thank you to Manish Sood and the leadership team at Reltio for the recognition at our company kick off in February. I do what…
An unexpected delivery! Thank you to Manish Sood and the leadership team at Reltio for the recognition at our company kick off in February. I do what…
Liked by Roger Mukai
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Thank you Leigh-Ann Buchanan, Esq. who during the Knight Foundation’s Convening on Communities and Tech recommended this book, “Originals” by Adam…
Thank you Leigh-Ann Buchanan, Esq. who during the Knight Foundation’s Convening on Communities and Tech recommended this book, “Originals” by Adam…
Liked by Roger Mukai
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Prompt engineering 101 . My 8 yr old daughter trusting Google's AI more than her own dad.
Prompt engineering 101 . My 8 yr old daughter trusting Google's AI more than her own dad.
Liked by Roger Mukai
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Good afternoon! A little bit of mid-century modernism to share, these are photographs I captured of a Matusmoto house in Chapel Hill, North Carolina…
Good afternoon! A little bit of mid-century modernism to share, these are photographs I captured of a Matusmoto house in Chapel Hill, North Carolina…
Liked by Roger Mukai
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